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Thu Nov 22

Snom ONE Discontinued after 2 years on the market

Author: Anonym  /  Categories: Blog  / 

Two years after PBXnSIP was swallowed by Snom and replaced by the Snom ONE product offering, Snom now spun the Snom ONE product offering back in to a separate company called Vodia Networks.

PBXnSIP partners like us had mixed feelings about the Snom merger 2 years ago. For the most part due to the discontinuation of 3rd party phone support, and for the lack of honoring the PBXnSIP upgrade protection our customers purchased.

Although we are happy to see 3rd party PnP support back, we are now faced with very similar issues with current spin off. Every Snom One license purchased over the last 2 years included 2 years upgrade protection out of the box, it does not seem like the new Vodia Networks will honor it.

Over the past 2 years customers got accustomed to an IP PBX reasonably priced with a simple pricing model. PBXnSIP was considered expensive, although its pricing model was simple. PBXnSIP had 3 different feature sets each one with a flat price set per user. Snom One had a single feature set with 2 SKU's a 20 user and an unlimited user.

With the new Vodia the pricing Model was made very complex and very expensive for many typical purchasing scenarios, they have several bundle SKU's and then you pay extra for each feature and additional users not included in the bundle. The 10 user bundle for instance (as of the time of this posting) includes, 10 users, 1 auto attendant, 1 hunt group, 1 conference room, 5 concurrent calls, 5 g729 channels, fax to email, 1 domain, 10 service flags, 10 co lines, 10 IVR nodes, 1 calling card, no paging, no automatic recording, no CSTA, no call barge in, no call whisper, no call monitor, no call accounting, these are all available at a premium.

Vodia is now also selling directly on their website to end users, although they are still offering discounts to resellers and distributors, the discount are a bit lower than they were with PBXnSIP and Snom ONE.

Although upgrades and changes are sometimes good, customers and Partners need Stability in their vendors, we have been Partners with PBXnSIP and Snom for over 5 years, for the first time since we started with them we are finally open to finding a good replacement.

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3 comments on article "Snom ONE Discontinued after 2 years on the market"

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